What to Expect
Comprehending not only your medical condition but also your healthcare benefits can be challenging. That’s where we can help. Let Dr. Mourad and his experienced staff help you to understand each portion of your healthcare so that your can concentrate on healing and improving your quality of life.
One of our friendly staff will greet you in our upper east side office to collect your information. You will fill out basic history forms and we make a copy of your insurance card. We will have contacted or will reach out to your insurance company so we can let you know what your benefits are. We also submit all billing for you and tell you what your responsibility will be, so there are no surprises.
Dr. Mourad will review your records and discuss your concerns and history. Based on your signs and symptoms, he will perform a thorough head and neck examination to better understand your medical condition. For some patient’s, an endoscopic exam, where a lighted tube is used to look inside of the nose and upper airway, is performed during the examination. Photographs may be taken as part of your record. Then, Dr. Mourad will discuss his findings and come up with a medical management plan to meet your needs. Patient’s are scheduled to allow plenty of time for evaluation and treatment so you should never feel rushed.
Sometimes all you may need is some reassurance or counseling on a behavior change that may make you feel better. Additional testing such as an MRI, CAT scan or sleep test may be needed to further evaluate your health. Referrals to other physicians may be necessary to complement your care. If medications are required then your doctor will let you know how they should be taken and when you might expect to see a benefit. Should a surgical procedure be included in your care, Dr. Mourad and his staff will tell you what you can expect each step of the way. Surgeries are performed in Manhattan at Lenox Hill Hospital or at a state-of-the-art ambulatory surgical facility, Gramercy Surgery Center. Our office will follow-up on all paperwork, testing and billing to make sure that you receive the treatment you need and deserve. If there is anything we can do for you, please let us know.