Privacy Policy

CITY ENT PLLC DBA MOURADNYC FACIAL PLASTIC & RECONSTRUCTIVE SURGERY, (“MOURADNYC FACIAL PLASTIC & RECONSTRUCTIVE SURGERY”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit www.nycfacedoc.com or engage with our services, including SMS communications.

This Privacy Policy applies to information collected through our website and related online services. It does not replace any separate Notice of Privacy Practices that may apply to protected health information handled by the medical practice in connection with patient care.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, mailing address.
• Mobile Information: Phone number provided for SMS communications.
• Usage Data: IP address, browser type, pages visited, time spent on pages.
• Cookies & Tracking Data: See Section 6 below.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Communicate with you regarding your account or inquiries
• Send SMS messages you have opted into
• Improve our website and services
• Comply with legal obligations

3. SMS Communications & Consent

By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated SMS messages from CITY ENT PLLC DBA MOURADNYC FACIAL PLASTIC & RECONSTRUCTIVE SURGERY, including but not limited to:

• Customer support messages
• Service updates and notifications
• Appointment reminders
• Promotional and marketing messages

Message Frequency: May vary.

Message & Data Rates: Standard message and data rates may apply.

Opt-Out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchasing any goods or services.

4. Sharing of Information

We do not sell or rent information submitted in a consultation request for third-party marketing. Website analytics and advertising technologies may separately disclose device identifiers, IP addresses, page URLs, and interaction data to the providers listed in Section 6. These technologies are not intended to receive the contents of a consultation request. Contact us if you have questions about a particular service or disclosure.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet is 100% secure.

6. Cookies & Tracking Technologies

Our site uses analytics and advertising technologies. Depending on configuration, providers can receive your IP address, browser and device information, pages viewed, referral information, cookie or advertising identifiers, and interactions with the site. Please do not include sensitive medical details in URL parameters. Services currently configured or observed on the site include:

• Google Analytics 4 measures visits and site interactions using cookies such as _ga, _gid, and _ga_VZCFRDRV7R. Our application strips query strings and fragments from its manual page-view event.
• Google Tag Manager can load and manage other tags; the tags it runs depend on the active container configuration.
• Google Ads and DoubleClick may measure advertising performance and set identifiers such as _gcl_au or _gcl_ls.
• Legacy Google Universal Analytics has been observed through a Tag Manager tag, including its _dc_gtm_UA-119287108-2 cookie. This older service no longer processes new analytics data; we are reviewing whether the tag can be removed.
• OpenAI advertising pixel: previously used for advertising measurement, but paused in the current site code, including on the contact and confirmation pages. Its earlier implementation used automatic advanced matching; the separate dashboard setting must also be disabled.
• Cloudflare Turnstile checks whether a contact form submission is automated. It is used for form protection, not advertising; Cloudflare may process device and network signals to perform the check.

Other first-party browser storage observed on the site includes __obref. The exact set of cookies and storage keys can vary with the active tags, your browser, and how you arrived at the site.

You can clear existing cookies and local storage in your browser or use browser privacy settings to block some future tracking; these controls may not prevent all first-party cookies or server-side collection, and blocking essential storage may affect site features. You can also use the opt-out tools offered by individual advertising and analytics providers. To ask about data collected through this site or exercise a privacy choice, contact our office below.

7. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Withdraw SMS consent at any time by replying STOP

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

Healthcare and sensitive information

Website forms are intended for general inquiries and appointment requests. They are not intended for urgent medical issues or detailed sensitive medical disclosures. If you are experiencing a medical emergency, call 911 or seek immediate medical care.

If you become a patient, additional privacy protections may apply under applicable healthcare privacy laws and the practice’s patient privacy notices.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and supporting practice operations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or our SMS practices, contact us at:

CITY ENT PLLC DBA MOURADNYC FACIAL PLASTIC & RECONSTRUCTIVE SURGERY
Email: office@mouradnyc.com