Privacy Policy

MouradNYC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website, contact forms, consultation forms, booking links, phone calls, email communications, and text messaging program.

This Privacy Policy applies to information collected through the MouradNYC website and related online services. It does not replace any separate Notice of Privacy Practices that may apply to protected health information handled by the medical practice in connection with patient care.

Who we are

MouradNYC is a medical practice associated with Moustafa Mourad, MD, providing information about facial plastic surgery, rhinoplasty, sinus, nasal airway, head and neck, and related services.

For privacy questions, contact us at office@mouradnyc.com.

Information we collect

We may collect information you voluntarily provide, including your name, phone number, email address, preferred appointment details, visit reason or inquiry, and any other information you choose to submit through our website forms or communications.

We may also collect limited technical information automatically, such as browser type, device information, pages visited, referring pages, IP address, approximate location, and website usage data through cookies, analytics tools, or similar technologies.

Please do not submit emergency medical concerns through the website. If you are experiencing a medical emergency, call 911 or seek immediate medical care.

How we use information

We may use information to respond to inquiries, schedule or coordinate appointments, provide office communications, improve the website, maintain security, evaluate marketing performance, comply with legal obligations, and support practice operations.

We may use your contact information to communicate with you by phone, email, or, if you separately opt in, by text message.

Text messaging and SMS privacy

If you provide your mobile number and separately opt in to receive text messages from MouradNYC, we may send text messages related to your inquiry, appointments, scheduling, consultation follow-up, office communications, or other requested practice-related communications.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or contacting us at office@mouradnyc.com.

Mobile numbers and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share SMS opt-in data or mobile numbers with third parties for their own marketing. We may use service providers solely to help us operate our communications and practice services, subject to appropriate confidentiality and data protection obligations.

Sharing of information

We may share information with service providers who help operate the website, process forms, host data, manage communications, provide analytics, support scheduling, or assist with practice operations. These service providers are only permitted to use information as needed to provide services to us.

We may also disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with legal or regulatory obligations.

We do not sell personal information.

Healthcare and sensitive information

Website forms are intended for general inquiries and appointment requests. They are not intended for urgent medical issues or detailed sensitive medical disclosures.

Information submitted through website forms may become part of practice communications. If you become a patient, additional privacy protections may apply under applicable healthcare privacy laws and the practice's patient privacy notices.

Cookies and analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve functionality, measure marketing performance, and improve user experience.

You may be able to limit cookies through your browser settings. Disabling cookies may affect some website features.

Third-party links and services

Our website may link to third-party services, including online booking platforms, maps, social media, analytics providers, or payment/communication tools. We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before submitting information to them.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, email, text message, or internet transmission is completely secure. You submit information at your own risk.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and supporting practice operations.

Your choices

You may contact us to request updates to your contact information or to ask privacy-related questions.

To stop receiving text messages, reply STOP to any message. For help, reply HELP or contact office@mouradnyc.com.

Children's privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact us

For questions about this Privacy Policy, contact:

MouradNYC
Email: office@mouradnyc.com